Shipping & Returns

At JACA EXPRESS, we’re committed to making your shopping experience as smooth as possible, from the moment you place your order to the moment it arrives at your door! 🚚💨 Below, you'll find all the details about our shipping and returns policy.

🚚 Shipping Information:

  • USA Shipping 🇺🇸: We’re thrilled to offer fast and reliable delivery within the United States! 🐕 All orders typically arrive within 3 to 5 business days.

  • International Shipping 🌍: No matter where you are, we’ll get your goodies to you! 🐾 For international orders, delivery can take between 7 to 15 business days, depending on your location.

Once your order ships, you’ll receive a confirmation email with tracking details, so you can follow your package every step of the way! 📧🔍

💸 Shipping Rates:

  • FREE shipping on all U.S. orders over $50! 🎉
  • Shipping rates for international orders are calculated at checkout based on your location. 🌐

🔄 Returns & Exchanges:

Your satisfaction is our top priority! ❤️ If something’s not quite right, we’re here to help. You can return or exchange any unused, unopened items within 30 days of receiving your order.

  • How to Initiate a Return: Just send us an email at support@jacaexpress.com with your order number, and we’ll guide you through the process. 📧
  • Return Shipping: Customers are responsible for return shipping costs, unless the item was damaged or incorrect. In that case, we’ll cover the cost! 🎁

❓ Need Help?

If you have any questions about your order, feel free to reach out to us at support@jacaexpress.com. Our team is always happy to assist you! 💬🐾

Thank you for choosing JACA EXPRESS—where we make sure both pets and their parents are always taken care of! 🐶🐱