FAQs

Frequently Asked Questions (FAQs) 🐾

Welcome to the JACA EXPRESS FAQ page! We’re here to answer all your questions and make your shopping experience as smooth as a wagging tail 🐕 or a purring cat 🐱. If you don’t find the answer you're looking for, feel free to reach out at support@jacaexpress.com! 💬

📦 Shipping Questions:

1. How long does shipping take?

  • 🏠 USA Shipping: Orders within the U.S. usually arrive within 3 to 5 business days.
  • 🌍 International Shipping: Depending on where you are, international orders take 7 to 15 business days to arrive.

2. Do you offer free shipping?

  • Yes! We offer FREE shipping on all U.S. orders over $50. 🎉 For international orders, shipping fees are calculated at checkout.

3. Can I track my order?

  • Absolutely! 🔍 Once your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package. 📧

💸 Payment & Orders:

1. What payment methods do you accept?

  • We accept major credit cards 💳 (Visa, Mastercard, American Express), PayPal, and other secure payment methods to make shopping easy and safe! 🔒

2. Can I modify or cancel my order?

  • If your order hasn’t been shipped yet, we’ll do our best to accommodate any changes or cancellations! Please contact us at support@jacaexpress.com as soon as possible. 📩

3. Do you offer gift cards?

  • Yes! 🎁 We offer gift cards so you can spoil your pet-loving friends and family. Perfect for any occasion! 🐾

🔄 Returns & Exchanges:

1. What is your return policy?

  • We accept returns of unused, unopened items within 30 days of receiving your order. 🗓️ Just email us at support@jacaexpress.com to start the process.

2. Who covers the return shipping cost?

  • If the item was damaged or incorrect, we’ll cover the return shipping. 🎁 Otherwise, customers are responsible for return shipping costs.

3. How long does it take to process a refund?

  • Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. 💸

🐾 Pet Products:

1. Are your products safe for pets?

  • Yes! 🐕🐈 We carefully select and test all of our products to ensure they are safe, durable, and enjoyable for your pets.

2. Do you have eco-friendly options?

  • Absolutely! 🌍 We offer a range of eco-friendly products to keep your pet happy and the planet healthy. 🌿

3. What if I’m not sure what size to get for my pet?

  • No problem! We have detailed size guides for all our products. 📏 If you’re still unsure, feel free to reach out to us—we’d be happy to help you find the perfect fit! 👌

❓ Need More Help?

If you have any other questions, don’t hesitate to contact our friendly team at support@jacaexpress.com. We’re always here to help! 🐾